Chapter 32 — Making Complaints and Expressing Dissatisfaction | Unnati Classes
Chapter 32

Making Complaints and Expressing Dissatisfaction

32.1 Introduction

Sometimes we are unhappy with a product, service, or situation. In such cases, we need to complain politely instead of being rude.

In this chapter, you will learn how to express dissatisfaction calmly, respectfully, and clearly in English.

32.2 Important Tips for Complaining Politely

  • Always start politely
  • Explain the problem clearly
  • Avoid shouting or rude words
  • Ask for a solution

32.3 50 Common Complaint Sentences with Responses

  1. 1. Excuse me, I have a problem.
    → Yes, please tell me.
  2. 2. I’m not satisfied with this product.
    → I’m sorry to hear that.
  3. 3. This item is damaged.
    → We will replace it.
  4. 4. The food is cold.
    → I’ll get it reheated.
  5. 5. I think there is a mistake in the bill.
    → Let me check.
  6. 6. The service was very slow.
    → We apologize.
  7. 7. This product doesn’t work.
    → We’ll fix it.
  8. 8. I ordered something else.
    → Sorry for the mix-up.
  9. 9. I’m unhappy with the service.
    → We’ll improve.
  10. 10. This room is not clean.
    → We’ll clean it immediately.
  11. 11. I didn’t receive what I ordered.
    → We’ll correct it.
  12. 12. The quality is not good.
    → Sorry about that.
  13. 13. This is not what I expected.
    → Let us help.
  14. 14. The delivery is late.
    → We apologize.
  15. 15. The item is missing.
    → We’ll send it.
  16. 16. This doesn’t fit me.
    → You can exchange it.
  17. 17. I was charged extra.
    → Let me check.
  18. 18. The sound is too loud.
    → I’ll lower it.
  19. 19. The staff was rude.
    → We’re sorry.
  20. 20. The class started late.
    → Sorry for the delay.
  21. 21. I’m disappointed.
    → We understand.
  22. 22. This is not acceptable.
    → We’ll fix it.
  23. 23. I want to speak to the manager.
    → I’ll call them.
  24. 24. I’m unhappy with the result.
    → Let’s discuss.
  25. 25. This is very inconvenient.
    → Sorry for the trouble.
  26. 26. The internet is slow.
    → We’re working on it.
  27. 27. The AC is not working.
    → We’ll repair it.
  28. 28. I was not informed.
    → We apologize.
  29. 29. This service is poor.
    → We’ll improve.
  30. 30. The price is too high.
    → I understand.
  31. 31. I’m not happy with this.
    → Let us help.
  32. 32. This is not fair.
    → We’ll review it.
  33. 33. I want a refund.
    → Please share details.
  34. 34. The response was late.
    → Sorry.
  35. 35. This is confusing.
    → I’ll explain.
  36. 36. The seat is uncomfortable.
    → We’ll change it.
  37. 37. The explanation was unclear.
    → I’ll repeat.
  38. 38. This is not working properly.
    → We’ll check.
  39. 39. I expected better.
    → Sorry to hear that.
  40. 40. This caused inconvenience.
    → Our apologies.
  41. 41. I’m unhappy with the delay.
    → We’re sorry.
  42. 42. The noise is disturbing.
    → We’ll reduce it.
  43. 43. The service did not meet expectations.
    → We’ll improve.
  44. 44. This is disappointing.
    → We apologize.
  45. 45. The staff was not helpful.
    → We’ll take action.
  46. 46. I’m dissatisfied.
    → We understand.
  47. 47. This needs improvement.
    → Thank you for feedback.
  48. 48. I want a solution.
    → We’ll help.
  49. 49. This issue must be resolved.
    → We’re working on it.
  50. 50. Please fix this.
    → Certainly.

32.4 Worksheet — Practice Complaints

Section 1 — Fill in the Blanks

  1. I am not ______ with this service.
  2. This item is ______.
  3. Please ______ this issue.
  1. satisfied
  2. damaged
  3. fix

Section 2 — Choose Polite Complaint

  1. (This is bad / I’m not satisfied with this)
  2. (Fix this now / Please fix this)
  1. I’m not satisfied with this
  2. Please fix this

Section 3 — Make Sentences

  1. Complain about late service.
  2. Complain about poor quality.
  1. The service was late.
  2. The quality is poor.

Section 4 — True or False

  1. Complaints should be polite. (True / False)
  2. Rude language helps solve problems. (True / False)
  3. Complaints explain problems. (True / False)
  1. True
  2. False
  3. True
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