Chapter 41 — Making and Answering Phone Calls Professionally | Unnati Classes
Chapter 41

Making and Answering Phone Calls Professionally

41.1 Introduction

Phone calls are an important part of professional communication. Speaking clearly and politely on the phone creates a good impression.

In this chapter, you will learn how to make and answer phone calls professionally in offices, schools, and workplaces.

41.2 Important Phone Etiquette

  • Speak clearly and politely
  • Introduce yourself properly
  • Listen carefully
  • Thank the caller before ending the call

41.3 50 Common Phone Call Sentences (with Responses)

  1. 1. Hello, may I speak to Mr. Sharma?
    → Yes, speaking.
  2. 2. This is Aman calling from ABC School.
    → Nice to hear from you.
  3. 3. I am calling regarding your inquiry.
    → Yes, please.
  4. 4. May I know your name, please?
    → My name is Rahul.
  5. 5. Could you please hold?
    → Sure.
  6. 6. I will transfer your call.
    → Thank you.
  7. 7. The line is busy right now.
    → I will call later.
  8. 8. Can I take a message?
    → Yes, please.
  9. 9. He is not available at the moment.
    → Okay.
  10. 10. Please call back after some time.
    → Sure.
  11. 11. I am calling for an appointment.
    → Please tell me the date.
  12. 12. Can we talk now?
    → Yes, go ahead.
  13. 13. I will call you back.
    → Okay.
  14. 14. Thank you for calling.
    → You’re welcome.
  15. 15. Have a nice day.
    → You too.
  16. 16. I need some information.
    → I’ll help you.
  17. 17. Please speak a little slowly.
    → Sure.
  18. 18. Could you repeat that?
    → Yes.
  19. 19. I didn’t get you.
    → Let me repeat.
  20. 20. Is this a good time to talk?
    → Yes.
  21. 21. I am calling from the office.
    → Okay.
  22. 22. This call is regarding work.
    → Yes.
  23. 23. I will send the details by email.
    → That’s fine.
  24. 24. Thank you for your time.
    → My pleasure.
  25. 25. Goodbye.
    → Goodbye.
  26. 26. May I confirm your number?
    → Yes.
  27. 27. I will note it down.
    → Thank you.
  28. 28. Please wait for a moment.
    → Sure.
  29. 29. I am speaking from reception.
    → Okay.
  30. 30. I will get back to you.
    → Alright.
  31. 31. Can you hear me clearly?
    → Yes.
  32. 32. The network is weak.
    → Let’s talk later.
  33. 33. I am calling to follow up.
    → Thank you.
  34. 34. I will update you soon.
    → Okay.
  35. 35. Let’s stay in touch.
    → Sure.
  36. 36. Please leave a message.
    → I will.
  37. 37. I am calling on behalf of my manager.
    → Understood.
  38. 38. Can I help you?
    → Yes, please.
  39. 39. I appreciate your call.
    → Thank you.
  40. 40. We will contact you soon.
    → Okay.
  41. 41. Thank you for the information.
    → You’re welcome.
  42. 42. Please speak after the beep.
    → Sure.
  43. 43. I will forward the message.
    → Thanks.
  44. 44. It was nice talking to you.
    → Same here.
  45. 45. I am ending the call now.
    → Alright.
  46. 46. Please call me later.
    → Sure.
  47. 47. I am busy right now.
    → No problem.
  48. 48. I missed your call.
    → Thanks for calling back.
  49. 49. This is a recorded call.
    → Okay.
  50. 50. Thank you, goodbye.
    → Goodbye.

41.4 Worksheet — Practice Phone Call English

Section 1 — Fill in the Blanks

  1. Hello, may I ______ to Mr. Kumar?
  2. Please ______ for a moment.
  3. Thank you for ______.
  1. speak
  2. hold
  3. calling

Section 2 — Choose the Polite Sentence

  1. (Who are you? / May I know your name, please?)
  2. (Wait / Please hold for a moment)
  1. May I know your name, please?
  2. Please hold for a moment

Section 3 — Make Sentences

  1. Start a professional phone call.
  2. End a professional phone call.
  1. Hello, this is Aman calling from the office.
  2. Thank you for your time. Goodbye.

Section 4 — True or False

  1. Phone etiquette is important. (True / False)
  2. Professional calls should be polite. (True / False)
  3. Interrupting is good on calls. (True / False)
  1. True
  2. True
  3. False
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